Frequently Asked Questions

It is now easier than ever to add those forgotten items to your machine after a cycle has started. Simply press the ’Pause and Add Clothes’ button and wait for the door to unlock, add your items and press ’Start/Pause’ to recommence the wash cycle.

Electrolux has a specially designed wok and trivet to enable you to take advantage of stir fry or wok cooking on an induction cooktop. The specially designed trivet has been designed to ensure the heat is transferred up the sides of the wok for optimum stir frying. Find additional accessories here.

The JetMix Wash System delivers professional laundry care at home, whether you’re laundering bedclothes or delicate garments. The innovative Vapour Refresh program is a quick cycle especially designed to refresh delicates without using detergent and the Woolmark certified cycle will safely launder precious woollens.

Extend the life of your clothes with Electrolux’s innovative Vapour Refresh program, which freshens up your fashion with nothing but vapour – no detergent required. It means your clothes get better care, stay bright and feel fresh for years to come. To find out more click here.

Yes, please call us on 0800 436 245 and we will be glad to assist you.

Freshness in your refrigerator or freezer can be affected by how food is stored. Some foods have a strong odour, so be sure to cover them tightly.

After you’ve checked how your food is stored, try cleaning the interior of your freezer with a sponge, warm water, and baking soda.

Prior to using your cooktop for the first time, apply the recommended cooktop cleanser to the surface and buff using a nonabrasive cloth or pad. The special cooktop cleansing cream leaves a protective finish that helps prevent scratches and abrasions.To further prevent scratches on your cooktop surface.

Register your appliance and opt in to receive product usage tips and other exclusive tips and usage ideas for your appliance. Simply go to Register and complete the form.

To self-clean your oven, follow these simple steps:
Note: For safety reasons, the over door will remain locked until the oven cools down. When it is sufficiently cool, the door will automatically unlock.

Air is drawn in to dryer, heated and passes through clothes. Moist air is extracted and passes through heat exchanger. Moisture in air is condensed and collected in the water tank. Electrolux condenser dryers are designed with auto humidity sensors that are strategically placed at the bottom of the front wall inside the drum. This ensures even the smallest load will make contact with the sensors.

For precise drying results sensors take 3 humidity readings throughout the cycle. This enables the appliance to adjust the run time for the perfect result without over-drying.

Never overcook a roast again. The convenient Smart Food Probe measures the core temperature of food and switches off the oven when it’s ready. Check out the video.

Please refer to you user manual for details on what the error message means, or contact us on 0800 436 245 and we will be glad to assist you with information about what the error message means

Discoloration that has a metallic sheen can be caused by mineral deposits from water and food. You can help prevent it by using cookware with a clean and dry bottom surface, and you can remove it with a ceramic/glass cooktop cleaning cream.

Yes, this is normal. The fan stays on for a period of time in order to help cool the oven.

Safety is at the heart of everything we do here at Electrolux. For your peace of mind we equipped these machines with 2 family friendly safety features. Firstly there is the Child Lock which can be activated and deactivated by holding down the Rinse + and Easy Iron buttons at the same time. Once activated this lock will remain in place until it is deactivated, even if the machine is switched off. Secondly there is the door block which can be activated using a coin. It is located on the inside of the door and once activated blocks closure of the door preventing children or small pets from being locked inside.

Having trouble with your appliance, simply click here to find a service centre near you. Alternatively, call Electrolux Customer Care on 0800 436 245 or contact us and we will be glad to assist you.

Electrolux cooktops have built-in automatic safety switch off.
The appliance deactivates automatically if:

FreshPlus™ Technology comprises of 2 independent sensors that maintain the perfect interior temperature of your fridge. Intelligent software monitors, frequency, duration and time of door openings (the software looks for trends in the usage of the fridge and adjusts the runtime and defrost cycles accordingly). This allows the product to anticipate times of more frequent usage and cool the compartments accordingly.

The inverter compressor is adjusted accordingly and could adjust every 6 minutes depending of the usage of the fridge to ensure consistent cabinet temperatures.

Independently controlled variable fans in both cavities. The net effect of this is higher efficiency, reduced energy consumption and quieter operation.

There are many factors that can affect cooking, but you can help ensure best results by following these recommendations:
Your induction cooktop provides exceptional temperature control that allows you to adjust heat with greater accuracy than gas or electric cooktops, especially at lower settings. Perfect for melting chocolate and cooking delicate foods and sauces.

Not all pieces of cookware can be used on induction cooktops and stoves. Since induction technology uses the power of magnetism, the cookware piece itself must be magnetic and have a flat bottom. For this reason, cookware made from aluminium, copper or glass, including Pyrex will not work on its own. To test if your cookware is magnetic simply place a magnet on the bottom of the pan.

If the temperature display is flashing, it means that the refrigerator’s electronic control system has detected a performance issue. Contact an Electrolux service provider on 0800 436 245 or contact us and we will be glad to assist you with information about what the display means and what steps to take.

With faster, more responsive heating, more energy-efficient cooking and easier cleaning, induction takes cooking to a whole new level. Using electromagnetic energy, heat is transferred directly to the cookware, so the cooktop remains cooler. And induction allows for more precise control when cooking – you can instantly adjust the heat to a delicate simmer or bring it to a quick boil.

The Induction cooktop that adjusts to the shape of the pan. This is a zone flexible feature. With pan detection technology and large induction zones, the Maxisense cooktop allows you to place large pots across two zones, or multiple pots on a single zone providing the crosshairs are covered. This gives you the freedom to use different sized pots and pans across multiple zones. A great feature for very large pans.

Pyrolytic cleaning removes the need for you to use harsh chemicals to clean your oven. Pyrolytic cleaning is an automatic function which cleans your oven with minimal effort. It works by heating the inside of the oven up to very high temperatures and any grease or food residue is simply burned off. Once the programme has finished and the oven has cooled down, it's very easy to wipe away the residue. Check out this great article.

Designed to reduce your footprint on the environment and reduce costs over the life of the product, Electrolux Fresh Plus fridges are rated at best in class 5 star energy rating

If your dishwasher won’t run, check to determine if it might be due to one of the following reasons:

To purchase a range of accessories or spare parts simply click here or call our Consumer Care team on 0800 436 245

There are 2 options to get to manuals, by either going to specific product page and or searching in the search bar.

Please call us on 0800 436 245 or contact us and we will be glad to assist you. For more information on warranty Click here.

If you see detergent remaining in the dispenser after a cycle is finished, try the following:

It is normal for the outside freezer walls to be warmer than room temperature. This happens when the compressor is working to transfer heat from inside the freezer.